Privacy Policy
Privacy Policy
Last updated: November 28, 2024.
Network2819 is committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us. That is whether you want to work for us, use our services, want information or want to learn more about what we do.
We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Policy under applicable law which includes:
The Dutch law of personal data protection (Algemene Verordening Gegevensverwerking, AVG) from 25 May 2018 (based on the General Data Protection Regulation (EU) 2016/679).
The Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will not do anything with your information you would not reasonably expect. Please know that we are committed to protecting and appropriately handling the private and personal information of users of our services. We are publishing this Privacy Policy to let you know how we handle personal information.
You have the right to request the deletion of your personal data held by us. If you wish to have your data removed from our records, you can submit a request by contacting us at info@network2819.net. Upon receiving your request, we will delete your personal data unless we are required to retain it for legal, regulatory, or legitimate business purposes. In the event that we cannot fully comply with your request, we will inform you of the specific reasons for this decision.
Processing of your personal information is carried out by or on behalf of the ‘Stichting Network2819 (hereafter Network2819). When we use the terms “we” “us” or “our”, we refer to Network2819 and affiliated partners.
Network2819 supports NGO’s with:
Expanding the volunteer network
Significantly increase (recurring) donations
Helping to connect with supporters and subscribers
Build online journeys that captivate subscribers
Supporting the technical side of online journeys
Network2819 is registered at Dwerggras 30, 3068 PC, Rotterdam, the Netherlands. The Dutch fiscal number (RSIN) is: 860258981.
This Privacy Policy tells you about how we collect, use and protect your personal information. If you have any questions about our Privacy Policy, please get in touch with us:
Email: info@network2819.net
Mail: Network2819, Dwerggras 30, 3068 PC, Rotterdam, the Netherlands
What is personal information?
What personal information do we collect?
If you are 16 or under?
What information might we collect?
How and why do we use your information?
Who do we share your information with?
How do we protect your information?
How long will we keep your personal information?
What about international transfers of personal information?
What are your rights to your personal information?
How to make a complaint or raise a concern?
When do we change our Privacy Statement?
What is personal information?
For the purposes of this Privacy Statement, personal information is information about you, individually, such as name, address, telephone number, email address, and your personal preferences, interests, and other information you may share with us, etc. It also includes information about your digital activities, like tracking visits to our web pages and link clicks.
What personal information do we collect?
We may collect and store personal information…
…when you visit our website.
You can visit our website without telling us who you are or revealing personal information about yourself, including your email address. By accepting our cookies, our web server may collect information related to your visit to our website, such as IP address and domain used to access our website, browser type, the website you came from to access our website, the page you entered and exited at, any website page visits within our website that is viewed by that IP address and the country where you are located. We also gather this information for our operational purposes like: monitoring website’s performance (such as number of visits, average time spent, page views, etc.) in order to make sure we continually upgrade our website.
…when you directly give us personal information.
We may collect and store information about you when you interact with us through the Site. For example, this could be when you…
…give us feedback;
…make a complaint;
…correspond with a representative of Network2819.
…when you indirectly give us information.
Also, we may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies. Please check the Cookie Policy on our website for more information.
If you are 16 or under?
If you are aged 16 or under, you must get your parent’s/guardian’s permission before you provide any personal information to us.
What information might we collect?
When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Statement as 'personal information'). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career, why you are interested in Network2819, and other information relating to you personally which you may choose to provide to us.
How and why do we use your information?
We will use your personal information for the following purposes:
Responding to a request: If you contact us with a question, we may use your personal information to provide you with a response.
Direct marketing: We will only send you marketing information by email, if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference may supersede.
Monitoring and Evaluating: We may use your information in order to improve current and future delivery of our services. In order to do so, we may use services of service providers.
Processing an application to work with us: We may process your information if you send an application form or send us your CV or details in respect of an opportunity to work with us in order to evaluate your suitability and respond to you.
Transactional purposes: We will need to use your personal information in order to carry out our obligations arising from any contracts entered into between you and us for goods or services.
Providing and developing our website: We may use your personal information to help provide you with access to our website, personalize your experience, and improve and develop it further.
Administration: We may use your personal information to record and deal with a complaint, record a request not to receive further marking information and for other essential internal record keeping purposes.
Protecting your vital interests: We may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
Market research and surveys: We may invite you to participate in surveys or market research to help us improve our website, services and strategic development. Participation is always voluntary and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
Legal, regulatory and tax compliance: Where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.
Who do we share your information with?
We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organizations as a result of giving your details to us.
We will only share your data for the following purposes:
Third party suppliers: We may need to share your information with data hosting providers or service providers who help us to deliver our services, projects, or fundraising activities and appeals. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
Right now, we have an agreement with a couple of service providers:
StudioDR (situated in Poland), see: https://studiodr.pl/privacy-policy/
WebNL Creative Studios (situated in The Netherlands), see: https://www.webnl.nl/privacy
Google Workspace, see: https://policies.google.com/privacy?hl=en-US
Salesforce, see: https://www.salesforce.com/eu/company/privacy/full_privacy/
Asperion, see: https://www.asperion.nl/over-asperion/privacy/
Where legally required: We will comply with requests where disclosure is required by law. For example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.
We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Statement.
How do we protect your information?
We use technical and corporate organizational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Statement.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and contractors.
Our online forms are always encrypted and our network is protected and routinely monitored.
However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
How long will we keep your personal information?
We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).
If you request that we stop processing your personal information for the purpose of marketing we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.
In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the ‘Autoriteit Persoonsgegevens’.
What about international transfers of personal information?
We may use the services of a supplier outside the European Economic Area (EEA), which means that your personal information is transferred, processed and stored outside the EEA. You should be aware that, in general, legal protection for personal information in countries outside the EEA may not be equivalent to the level of protection provided in the EEA.
However, we take steps to put in place suitable safeguards to protect your personal information when processed by the supplier such as entering into the European Commission approved standard contractual clauses. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
What are your rights to your personal information?
Data protection legislation gives you the right to request access to personal information about you which is processed by Network2819 and to have any inaccuracies corrected. You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.
If you wish to exercise these rights, please write a letter (or an email) and send it along with copies of two separate identification documents which provide photo identification and confirm your address, such as a passport, driving license, or utility bill. Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.
You can send the documents to us by mail:
Data Protection Officer
Network2819
Dwerggras 30
3068 PC Rotterdam
The Netherlands
Alternatively, email a copy of the form along with scans or photos of your two forms of identification to: info@network2819.net
We will respond within 30 days, on receipt of your written request and copies of your identification documents.
How to make a complaint or raise a concern?
If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact Network2819:
Email: info@network2819.net
Mail: Network2819, Dwerggras 30, 3068 PC, Rotterdam, the Netherlands
If you would like to make a complaint in relation to how we have handled your personal information, please follow our complaints procedure. If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body:
Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ DEN HAAG, the Netherlands
When do we change our Privacy Statement?
Our Privacy Statement may change from time to time, so please check this page occasionally to see if we have included any updates or changes.